Frequently Asked Questions
How does participating benefit me?
Directly influence our product experience so that it works better for you. Your engagement helps us prioritize functionality and design decisions, improve efficiency of workflows, and identify usability issues. Some studies offer gift card incentives.
What do you do with the research data?
Our user research produces actionable and specific recommendations for our product teams – UX designers, product managers and software engineers. Teams then prioritize and plan changes into the product development cycle.
What types of research activities might I be asked to do?
Example activities are online surveys, usability testing, contextual inquiry and 1:1 interviews. We leverage time-tested methods for observing tasks and eliciting feedback to understand your needs and challenges.
Is my information confidential?
While the project team knows who you are, we anonymize the participant data from studies in our internal reports. Additionally, your personal information is never used for marketing or sales purposes.